Purpose The hospitality industry is well-known for its high turnover rate and shift work, both of which are direct precursors to work-family conflict (WFC) and family-work conflict (FWC). The purpose of this paper is to explore the impact of WFC and FWC on turnover intention (TI) and...

Purpose The purpose of this paper is to examine the implementation of a set of commitment-based HR practices and explores their impact on three categories of organizational outcomes. Design/methodology/approach Cross-sectional study based on a survey. Multiple regression analysis was applied to...

This study extends the contention that national culture affects human resource management (HRM) policies and practices and explores meaning and values of work orientation (MVWO) as an element of national culture in predicting HRM policy‐practice design choices. The data were obtained in a...

Purpose – The purpose of this paper is to investigate the association between human resource management (HRM) practices and knowledge sharing from the Malaysian industry context. Design/methodology/approach – The method of exploratory factor analysis and confirmatory factor analysis were...

Purpose – The purpose of this paper is to investigate the association between human resource management (HRM) practices and knowledge sharing from the Malaysian industry context. Design/methodology/approach – The method of exploratory factor analysis and confirmatory factor analysis were...

Purpose – The aim of this paper is to determine whether the effort invested by service companies in employee training has an impact on their economic performance. Design/methodology/approach – The study centres on an intensive labor sector, where the perception of service quality depends on...

This paper analyses how economic effects driven by the process of globalization, such as those generated by the rise in international trade and in flows of foreign direct investment, have modified the local economy and in particular, job structures. The case of Mexico City is used in order to...

This paper analyses the link between educational qualification structure and information technology (IT) in the service production process. The analysis is based on 1996 cross‐sectional data for approximately 1,000 West German firms. The empirical evidence indicates that IT capital and...

This paper identifies market forces which induce employers to provide training in Ireland. It investigates if they are present in sufficient strength in the consumer service sectors with a high concentration of low‐skill jobs to provide a basis to upgrade such jobs. Data from a survey of firms...

Purpose – The aim of this paper is to determine whether the effort invested by service companies in employee training has an impact on their economic performance. Design/methodology/approach – The study centres on an intensive labor sector, where the perception of service quality depends on...