Boyd, Lynn; Gupta, Mahesh - In: International Journal of Operations & Production Management 24 (2004) 4, pp. 350-371
A number of attempts have been made to develop theories in operations management (OM) (e.g. trade‐off theory by Skinner, customer‐contact model by Chase and Tansik, product‐process matrix by Hayes and Wheelwright). Researchers in OM acknowledge that there is no widely‐accepted theory on...