Bartezzaghi, Emilio; Spina, Gianluca; Verganti, Roberto - In: International Journal of Operations & Production Management 14 (1994) 5, pp. 5-20
modelling the lead time of business processes in order to design effective re‐engineering. Two levels of lead‐time modelling … models and proposes two new detailed models in order to cope with the growing need for process re‐engineering. Presents these …