In a recent paper on measuring efficiency of hospitals by Al‐Shammari a set of 15 hospitals were compared across three years with respect to multiple inputs and outputs. Data envelopment analysis (DEA) was utilized in the evaluation process. The results of this study provide some very useful...

In this paper we report the development and implementation of a decision support system to solve a complex scheduling system for a major apparel fabric company with annual sales of more than $2.5 billion. For the first phase of the problem, we developed a linear programming model to generate...

Optimal crew allocation and scheduling is an important issue in the management of a large fleet of taxis. Presents a modelling study of a taxi service operation in a Singapore public transport company, with the results adaptable for other similar operations. Proposes two quantitative techniques:...

Managers often face the problem of making project decisions that involve a large number of interrelated activities – the planning and scheduling of which is project management. These problems often arise in areas such as product development, production planning and control and setting up of...

The profit‐linked total‐factor productivity measurement models, such as the American Productivity Center model, use base‐period data as the standard against which the current‐period performance is measured. Hence, the design and development of accurate and appropriate base‐period data...

Labour scheduling heuristic methods have been applied in service operating environments using both actual and synthetic demand patterns. Two important characteristics of these demand patterns are (1) demand smoothness and (2) mean demand. Investigates the effects of demand smoothness and mean...

Presents a new approach to working set generation for personnel scheduling problems. In full‐time (FT) and mixed‐workforce (MW) experiments, generates the schedules in the working sets from the use of two‐phase heuristic labour scheduling solution procedures. The solution procedures were...

Goal programming is an extension of linear programming. Suggests that, although linear programming is used widely in decision‐making processes, it has a major limitation which restricts the users of the technique to narrowing their problems to a single objective function. Goal programming was...

Develops a linear programming model for integrated production planning based on the practice of a major Canadian steel making company. Considers the entire planning activity in the company as an integrated process involving a number of closely related sub‐functions, such as raw material...