of e‐services and should examine other types of profile variables. Practical implications – Service providers may not … of the design of high quality e‐services and for multidisciplinary research in the field of services management, in …

cultural change on the evolution of offshoring of services and knowledge‐based activities. Design/methodology/approach – The …

services. It explores how quality management for business services influences the performance of the buying company and what … services to its full potential. However, buying companies using quality management practices for business services report … obtained from this paper can assist purchasers in their decision on how to design quality management practices. By …

Purpose Services are highly important in a world economy which has increasingly become service driven. There is a … research directions in service modularity and architecture. Findings The growing focus on services has triggered needs to …, and to search for principles/theories that enhance services. The expanding research stream has explored various aspects of …

decision‐making units (DMUs). The Charnes, Cooper and Rhodes (CCR) ratio is used to evaluate the relative efficiency of each … these branches in order to improve the quality of services and utilize the available resources more efficiently.  …