Purpose Servitization increases the uncertainty exposure of provider firms due to the operational differences between services and production which is further increased when operations are set in triads. The purpose of this paper is to analyse the uncertainty exposure in servitized triads and...

Purpose Drawing on transaction cost economics (TCE) theory and organizational information processing theory (OIPT), this study investigates how the alignments between the characteristics of service (i.e. task complexity and measurement ambiguity) and governance mechanisms (i.e. contract...

Purpose – The purpose of this paper is to investigate enterprise resource planning (ERP) systems development and emerging practices in the management of enterprises (i.e. parts of companies working with parts of other companies to deliver a complex product and/or service) and identify any...

Purpose – The purpose of this paper is to identify and analyze the operations strategies (OSs) adopted by six of the all seven automobile engine manufacturers in action in Brazil during the years of 2005 and 2006. Design/methodology/approach – Semi-structured interviews were held with at...

Purpose – The purpose of this paper is to conceptualize archetypes of engineer-to-order (ETO) to support companies in determining the appropriate degree of design standardization and automation, and as a result achieve superior performance. Products of ETO manufacturers are classified in a...

Purpose – The purpose of this paper is to propose and empirically validates a measure of the anticipation of new technologies (ANT) construct, first suggested by Hayes and Wheelwright (1984). ANT allows establishment of a sustained competitive advantage through acquiring new technologies and...

Purpose – World-class total productive maintenance (TPM) status depends on critical success factors (CSF) to be properly implemented. The relevant literature has identified several CSF; however, researchers have not investigated the degree of importance of each phase of the process. The purpose...

Purpose – Human resource management (HRM) is considered an important issue in operations strategy (OS). Furthermore, OS effectiveness depends on performance in competitive priorities (CP). However, little empirical evidence exists about the relationship between them. Thus, the purpose of this...

Purpose – The purpose of this paper here is to present an operational model that establishes the necessary relationship between business strategy and operations strategy. Accordingly, managers are enabled to define strategic business elements in the operations unit and align it with the...

Purpose – The purpose of this paper is to test the integrated model of operations strategy as proposed by Schmenner and Swink to explain whether firms trade‐off or accumulate capabilities, taking into account their positions relative to their asset and operating frontiers....