Mills, John; Platts, Ken; Bourne, Mike - In: International Journal of Operations & Production Management 23 (2003) 9, pp. 977-994
competences within firms. It begins by providing definitions of the nature, scope and relationships between resources …, capabilities and competences from the resource and competence literatures. In so doing, theory is refined and a linked resource and … competence architecture is developed. The architecture distinguishes between high‐level competences that customers recognize, for …