Purpose: The purpose of this paper is to highlight the importance of understanding, analyzing and managing big data in the field of public administration. Design/methodology/approach: It discusses the unique attributes of Twitter data and proposes a text-mining and analysis framework for...

Purpose: The purpose of this paper is to examine the influence of technology development to public organizations and related management issues. Design/methodology/approach: This paper reviews previous studies about technology development in the public sector and analyzes conceptual and...