focusing on the influence of the supervisor’s feedback delivery tactic. Design/methodology/approach This study uses qualitative … Nigeria, South Africa and the UK were undertaken. Findings The authors found that both high-quality positive feedback and … criticisms were delivered without greater interpersonal treatment, feedback was perceived as negative, and participants revealed …

media (e‐mail, paper‐form, face‐to‐face) will change their reactions to identical performance feedback. Design … the use of e‐mail for feedback by having participants enact the role of an organizational employee receiving (identical …) feedback via e‐mail, paper‐form, or a face‐to‐face conversation. Findings – It was found that people responded most positively …

‐source feedback from top‐level public service managers, their direct reports, peers, and bosses to examine two aspects of the …