Purpose: The purpose of this paper is to shed light on the body of logistics customer service (LCS) research published in leading logistics journals from 1990 to 2017. Specifically, the paper presents a call to arms for logistics and supply chain researchers to address new and emerging issues...

Purpose: The purpose of this paper is to investigate, using survey data, how a firm may be able to leverage innovation or processes specifically developed for one customer across its entire customer network using on-site, or implanted, employees. Design/methodology/approach: Data collected from...

Purpose: The purpose of this paper is to explore how two mega-trends, e-commerce and urbanization, have the potential to reshape logistics practices around the world. Primary focus is on how Chinese business practices and logistics innovations are increasingly relevant to the USA and other...