Purpose: The purpose of this paper is to illustrate how a systematic application of middle-range theorizing, which pays particular attention to contexts and mechanisms, can be used to extend current knowledge on logistics customer service (LCS) in a number of critical areas....

Purpose – The purpose of the paper is to provide a conceptual/theoretical foundation to enhance the body of knowledge related to supply chain interdependence and technology‐enabled coordination. Design/methodology/approach – The paper heavily engaged itself in the theory/literature related...

Purpose – Successfully implementing and exploiting the right information technologies is critical to maintaining competitiveness in today's supply chain. However, simply adopting off‐the‐shelf technologies may not necessarily induce this competitiveness unless the organization combines...

The advent of the Internet and electronic communications has enabled companies to be more responsive to their customers. However, the same technological advancements are changing the marketplace and providing an impetus for changes in strategic alliance and partnership structures. Successful...

Purpose – The purpose of this paper is to explore the phenomenon of asymmetric supply chain relationships and investigate how firms manage these relationships. Design/methodology/approach – Using grounded theory methodology, qualitative data was accumulated from experienced supply chain...

Purpose – The purpose of this research is to investigate the dynamics and dimensions of behaviors of supply chain employees that may impede the success of supply chain relationships. Design/methodology/approach – A grounded theory qualitative method was used to explore the concept of...