Sadikoglu, Esin; Zehir, Cemal - In: International Journal of Production Economics 127 (2010) 1, pp. 13-26
The results from studies of the relationship between total quality management (TQM) practices and firm performance and from those on the effects of TQM practices on various types of performance measures are mixed. There is no extensive empirical evidence about the effect of TQM practices on...