Lee [2004. The triple--a supply chain. Harvard Business Review 102-112] articulated that alignment, adaptability, and agility are the basic ingredients for managing supply chain risks. While it is clear that flexibility (agility) enhances supply chain resiliency, it remains unclear how much...

This paper presents ways for senior researchers to help future doctoral students in Operations Management (OM) to overcome multiple challenges in the following: (a) conducting relevant research while demonstrating greater rigor, and (b) exploring multi-disciplinary research projects while...

Motivated by a particular multinational cutting-tools manufacturer, we extend the traditional economic order quantity (EOQ) model for maintenance-repair-and-overhaul (MRO) customers under stochastic purchase price and use it to show how price variance leads to bullwhip effect for the MRO...

When operating in a market with heterogeneous customers, a service firm (e.g., a car rental company or a hotel) needs to manage its capacity so as to maximize its revenue. To gauge the potential demand, a service firm often allows each customer to reserve a unit of service in advance. However,...

Motivated by a recent legislative discussion in the European Union about providing European patients with the freedom to choose the country they receive treatment, we use a queueing framework to analyze a game-theoretic model that captures the interactions among the patients, the providers, and...

Consider a supply chain that consists of a supplier and a retailer, who sells a single product to the customers over a short selling season. In this paper, we present a model in which the supply chain partners participate in two different programs: (1) the supplier and the retailer enter a...

We extend the linear programming (LP) model of deterministic supply-chain planning to take demand uncertainty and cash flows into account for the medium term. The resulting stochastic LP model is similar to that of asset-liability management (ALM), for which the literature using stochastic...

Marketing and operations are two key functional areas that contribute to the success of a firm. By acquiring and analyzing information regarding customers and competitors, marketing can be viewed an external-focused functional area that determines "what" kind of products (or services) a company...