Competitive pressures and advances in product and process technologies challenge performance management systems in terms of their design and their strategic and operational use. Understanding the roles of such systems is a first step in developing and employing the appropriate system...

Multinational companies are beginning to adopt a “virtual teams” strategy, due to the benefits of cost reduction and performance improvement. On the other hand, Managers and measurement systems are not adapted to this concept due to barriers to manage virtual teams. Barriers such as:...

Enterprises' operations systems and environments, characterized by their complexity and dynamics, are challenging operations strategic management models. The study presented in this paper develops a process to integrate operations strategy content to operations performance measurement system...