Oliveira, Marcelo Albuquerque; Lopes, Isabel - In: International Journal of Productivity and Performance … 69 (2019) 3, pp. 559-581
Purpose: The purpose of this paper is to develop a new maturity model to identify the current state of maintenance area of organizations and drives actions to increase efficiency and effectiveness toward the concept known as world-class. Design/methodology/approach: The model was developed...