traditional methods of service delivery for government services. The study investigated the factors related to decision making … when people consider and evaluate the usage of an online e‐government delivery mechanism. The approach taken was based on a …

Purpose – E‐governance initiatives are common in most countries as they promise a more citizen‐centric government and … differentiates between e‐government and e‐governance and describes the status of e‐governance in developing countries. It then …

the building of government reputation by raising key aspects of corporate reputation theory that can be strengthened by … context, CRM has a potential value to fulfil government needs to become more responsive to the public. Practical implications … in the government context. Public managers may benefit from the practical aspects and cases provided in this paper …

Purpose – The purpose of this paper is to further understanding of citizens' attitudes towards electronic government (e‐government … prosperous town in South‐East England. A 10 per cent response rate provided 302 completed questionnaires; 216 users of e‐government … portals and 86 non‐users. Findings – Findings indicate that whilst interest in e‐government is generally low overall, users …

Purpose – The purpose of this paper is to explore the level of e‐government adoption in small Italian municipalities …/value – In spite of the efforts by both Government and the EU, the qualitative‐quantitative results show that the adoption of e‐government …

Purpose – E‐government initiatives are becoming common worldwide, but conceptual elements to understand their … development, implementation and consequences are still lacking. Drawing on a contextualisation of e‐government in the information … society and traditions in public policy, the aim of this paper is to offer three different patterns for thinking about e‐government …

commentators that as a result the government has exercised influence over the way in which human resources are managed in this … traditionally been found in the voluntary sector and which may be as a result of the influence of government on HRM standards in the … government influence on HRM practices in the voluntary sector to be examined in more depth. Originality/value – This paper …