Purpose: The purpose of this paper is to assess the management of public-sector projects in Portugal paying particular attention to the extent to which total quality management (TQM) principles are being utilized in such projects. Design/methodology/approach: Based on an extensive review of the...

Purpose – The purpose of this paper is to examine the Portuguese public sector organizations' familiarity with, and willingness to utilize, project management tools, as these organizations attempt to enhance their operational performance through carefully crafted organizational change....

The literature related to benchmarking since the year 1986 is examined, classified, and analyzed. A total of 415 articles, abstracts, and books are considered for this investigation. The status of benchmarking processes, activities, practices, and developments is examined for the manufacturing,...