Purpose – This paper aims to examine the use of the balanced scorecard (BSC) as a performance management tool in the public sector. Drawing on a New Zealand study of local government organzations (LGOs), it seeks to identify issues and challenges in implementing the BSC in public sector...

Purpose – The purpose of this paper is to explore how the public sector entity within New Zealand's public health system, the Pharmaceutical Management Agency (PHARMAC), continues to operate unfettered, with minimal government interference, in the face of ongoing public challenges....

If we try to look at the future of public sector management in the UK, it might be more useful to think about what is happening in the rest of Europe, rather than looking at the USA (“reinventing government”, etc.) and especially New Zealand. There are some common pressures on the public...

The purpose of this paper is twofold. The first part introduces a theoretical argument from Giddens to help explain the way in which accounting systems and systems of accountability have changed abruptly in New Zealand’s health care sector. The changes are proceeding, surrounded by controversy...

Increasingly, governments are using contracts as a means of achieving accountability for public resources directed towards community organisations. This paper compares contractual arrangements between community organisations and governments in British Columbia, Queeensland, and New Zealand. The...