Purpose – This paper aims to report lessons learnt from six countries in addressing financial crises; what they have done and the impact. It is intended that these lessons are constructive in shaping responses to the current and future financial crises. Design/methodology/approach – A...

Purpose – The primary aim of the research presented in this paper is to address the gap in the literature with regard to the factors that affect the uptake and application of e‐procurement within the public sector. Design/methodology/approach – This analysis was achieved through five...

Recent surveys show that process‐reengineering (BPR) has had widespread adoption in western countries. This has been motivated by case studies where drastic improvements in quality, productivity, cost reduction and competitiveness have been reported. The rate of failure in re‐engineering...

Reports that there are increasing trends towards the commercialisation of public sector information. Explains the concepts of information trading and discusses the role of the public sector. Describes three case studies within the UK government. Identifies the lack of a uniform approach to...

Examines the way the public sector and public management evolved in the UK over the last two decades of the twentieth century. Concentrates on the period between 1979 to 1997 when the UK had a succession of Conservative governments, when there was a kind of “arms race” of escalating rhetoric...

Change, enterprise and external funding are major factors in public sector management in many parts of the world. The situation facing managers in the British education system is no exception. In both a personal and a professional sense, many lecturers are being asked to become more...

Looks at how radical some of the “Thatcherite” reforms in public management have been, and explores the structural changes to public sector organizations. Briefly examines the introduction of executive agencies in central government; the quasi‐market into the health service and competitive...

Quality assurance is concentrated in manufacturing and over the last three to four years there has been an upsurge of interest in the public sector. Focuses on local authority social services departments, but literature and the implementation of quality assurance in the social services is very...

Examines the concept of “empowerment”, and its implications for public sector management. Argues that it is not a single concept, but rather a cluster of concepts. Offers a typology of the different approaches to empowerment contained within this cluster, and details the issues that these...