Rungtusanatham, Manus; Anderson, John C.; Dooley, Kevin J. - In: International Journal of Quality & Reliability Management 16 (1999) 4, pp. 301-329
Describes the process and outcomes of operationalizing the 14 dimensions underlying the SPC implementation/practice construct. Employs a standard procedure to create a measurement instrument comprising 14 measurement scales, with the number of constituent measurement items ranging from one to...