Purpose: System reliability optimisation in today’s world is critical to ensuring customer satisfaction, businesses competitiveness, secure and uninterrupted delivery of services and safety of operations. Among many systems configurations, complex systems are the most difficult to model for...

Describes the methodology and findings of four industrial case studies conducted on the implementation of TQM in automotive small and medium‐sized enterprises (SMEs). Interviews were conducted to answer key issues which were felt to be crucial to this study. In addition, the case studies also...

Purpose – Reliability is a major quality characteristic which has grown in importance as products/systems have become ever more sophisticated. Neglecting it could spell great losses in terms of patronage, revenue, and even lives. The purpose of this paper is to present a multi‐criteria...