The meaning of TQM sustainablity.The concept of sustainable development has been touted as a new planningagenda (Beatley and Manning, 1998). As such, it becomes a fundamentalconcept which should be an important aspect of all further policy developments(Loffler, 1998).

Companies are responding to the deeper structural changes taking place in the underlying system of commercial competition by becoming agile. Companies are fragmenting into key specialised business units that not only specialise in providing core functions, but have the expertise and skill to...

In an attempt to improve the quality management of public housing construction in Hong Kong, the Hong Kong Housing Authority has implemented the performance assessment scoring system (PASS) as a mechanism for evaluating the effectiveness of a contractor’s ability to deliver projects to...

There is little empirical research that demonstrates a link between quality management practice and better project management performance. Some evidence to this effect is presented and analysed. Reviews two studies that examined the relationship between quality management practice and...

Both quality management and the use of information technology have been widely researched over recent years. However, there has been no well‐founded empirical research on the two together – on how IT can support quality management practices. This paper presents a research instrument to be...

In this article a model is presented concerning the organisation of the maintenance process of a quality system. This model consists of the composition of two existing models. The point of departure is a three‐level model of quality management. Then each of these three levels has been split up...

Quality has been identified as a key competitive weapon in the global market. Chinese firms are making considerable effort in implementing quality management in order to gain global competitiveness. The purpose of this study is to compare and contrast manufacturing strategies and business...

Presents the results of a study on quality management infrastructure practices and quality performance in manufacturing companies located in the North and Central regions of Mexico and the US Midwest region. Seven quality management infrastructure practices – top management support, strategic...

The categories, examination items, and framework of the Malcolm Baldrige National Quality Award (MBNQA) criteria present the underlying relationships between the various quality management constructs and between quality management and organization performance. This research uses data from the...