McAdam, Rodney - In: International Journal of Quality & Reliability Management 17 (2000) 3, pp. 305-323
organisations, are applied in the SME context. Using a grounded inductive approach, a study is made of 20 SME cases, where a quality … the principles of TQM, when quality models are applied in an SME context. The findings indicate TQM, when a quality model …