Dickenson, R.P.; Campbell, D.R.; Azarov, V.N. - In: International Journal of Quality & Reliability Management 17 (2000) 1, pp. 66-82
This paper assesses the current knowledge and perceived needs of the key actors in quality management in Russia and … cultural traditions. Three quality management approaches already tested in Russia, namely, third party certification, self … educational and institutional infrastructure for quality management. The conclusions in this paper are also relevant to the other …