Purpose – The aim of this paper is to investigate follow‐up as a salient factor in achieving results from organizational self‐assessment. Design/methodology/approach – Data were collected from 14 organizations involved in self‐assessment. Qualitative methods were used to analyze the...

Discusses the organization of quality management from the perspective of control. First defines an abstract control system in terms of hierarchy. Then uses this model to describe the organization of quality management in more detail. Indicates how this abstract control system can be realized in...

In a world of ever‐increasing complexity, with expanding demands for product and service quality and reliability, the need arises for an effective and economical quality system. It is necessary to have an understanding of the principles of quality and then to apply these techniques correctly....

How to describe, reliably and effectively, the quality of a continuous stream is a problem facing many companies in the chemical industry. The average quality estimated from an average of individual test sample values is most useful if its distribution is known or can be estimated. A simple...