Bavagnoli, Gabriele; Perona, Marco - In: International Journal of Quality & Reliability Management 17 (2000) 8, pp. 839-857
In this paper, the two main approaches employed up to now in quality‐related surveys, namely the technique‐oriented and the activity‐oriented ones, are discussed, showing their relative advantages and weaknesses. Then, a new method of surveying quality management, based on the analysis of...