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Seaker, Robert; Waller, Matthew A. - In: International Journal of Quality & Reliability Management 13 (1996) 1, pp. 24-31

Contends that in order to be successful with many quality improvement techniques ‐ such as TQM, empowerment, re‐engineering and continuous improvement ‐ it is vital that employees be able to articulate their ideas and inquiries. An atmosphere that facilitates and encourages brainstorming...

Persistent link: https://www.econbiz.de/10014801042

A Lean Six Sigma program in higher education

Svensson, Carsten; Antony, Jiju; Ba-Essa, Mohamed; … - In: International Journal of Quality & Reliability Management 32 (2015) 9, pp. 951-969

Purpose – The purpose of this paper is to contribute to the body of Lean Six Sigma (LSS) knowledge within the field of higher education institutions. The paper will review the initial phase of an implementation and highlight future challenges of applying the LSS method in a complex...

Persistent link: https://www.econbiz.de/10014802093

Failure modes effects analysis (FMEA) for review of a diagnostic genetic laboratory process

Claxton, Karen; Campbell-Allen, Nicola Marie - In: International Journal of Quality & Reliability Management 34 (2017) 2, pp. 265-277

Purpose For any improvement tool to be successfully integrated into an organizations’ quality improvement or risk management programme, it needs to be relatively easy-to-use and proven to provide benefits to the customer and organization. Many healthcare organizations are facing fiscal...

Persistent link: https://www.econbiz.de/10014801773

Performance monitoring and quality outcomes in contracted services

Dean, Alison M.; Kiu, Christopher - In: International Journal of Quality & Reliability Management 19 (2002) 4, pp. 396-413

The increased use of contracting for service delivery involves new challenges in ensuring that quality is maintained. Performance monitoring involves both efficiency (costs) and effectiveness (quality) measures; however, there is little guidance from the literature to indicate the best...

Persistent link: https://www.econbiz.de/10014800132

Total Quality Management Sustainability.

Zairi, Mohamed - 2002

The meaning of TQM sustainablity.The concept of sustainable development has been touted as a new planningagenda (Beatley and Manning, 1998). As such, it becomes a fundamentalconcept which should be an important aspect of all further policy developments(Loffler, 1998).

Persistent link: https://www.econbiz.de/10012685619

Quality: Where Do We Go from Here?

Coulson‐Thomas, Colin J. - In: International Journal of Quality & Reliability Management 9 (1992) 1

organizations. Quality begins in the boardroom, and the competence of directors and effectiveness of boards should not be assumed …

Persistent link: https://www.econbiz.de/10014800850

Multi‐faceted views on a Lean Six Sigma application

Assarlind, Marcus; Gremyr, Ida; Bäckman, Kristoffer - In: International Journal of Quality & Reliability Management 29 (2012) 1, pp. 21-30

Purpose – As Lean and Six Sigma have become established as influential concepts in the process improvement area, observers, researchers and managers are awaiting the next step, which many feel could take the form of a combination of the two concepts, known as Lean Six Sigma. A considerable...

Persistent link: https://www.econbiz.de/10014800674

Multi‐faceted views on a Lean Six Sigma application

Assarlind, Marcus; Gremyr, Ida; Bäckman, Kristoffer - In: International Journal of Quality & Reliability Management 30 (2013) 4, pp. 387-402

Purpose – Lean and Six Sigma observers, researchers and managers are awaiting the next step, which many feel could take the form of a combination of the two concepts, known as Lean Six Sigma. The purpose of this paper is to explore an application of Lean Six Sigma in practical improvement...

Persistent link: https://www.econbiz.de/10014800749

A quality monitoring and decision‐making scheme for automated production processes

Xie, M.; Lu, X.S.; Goh, T.N.; Chan, L.Y. - In: International Journal of Quality & Reliability Management 16 (1999) 2, pp. 148-157

Traditional attribute control charts are based on the monitoring of the number of nonconforming items in a sample of fixed size. In modern manufacturing processes, since items can be checked automatically, use of samples of a fixed subjective size with traditional charts is not suitable for...

Persistent link: https://www.econbiz.de/10014801213

An analytical method for maintenance outsourcing service selection

Bertolini, Massimo; Bevilacqua, Maurizio; Braglia, Marcello - In: International Journal of Quality & Reliability Management 21 (2004) 7, pp. 772-788

In this paper an experience dealing with the analysis of maintenance outsourcing by means of multi‐criteria decision … support system to select the best alternative between different outsourcing contracts in terms of maintenance services. The … shows how the AHP is able to support the choice of the correct level of the maintenance activities outsourcing. In …

Persistent link: https://www.econbiz.de/10014800269

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