Wang, Ping; Marley, Kathryn; Vogt, John Joseph; … - In: International Journal of Quality & Reliability Management 37 (2019) 5, pp. 755-780
Purpose: The purpose of this paper is to investigate the contingency effects that contextual factors of a networked service environment have on the phased Lean Six Sigma (LSS) implementation frameworks. Design/methodology/approach: This paper employs the critical realism (CR) case study...