Dixit, Anuj; Routroy, Srikanta; Dubey, Sunil Kumar - In: International Journal of Quality & Reliability Management 39 (2021) 5, pp. 1151-1169
Purpose: The requirement of high-quality government-supported healthcare services has necessitated the significance of recognizing new management practices to enhance patient satisfaction. Hence, the purpose of this study is to address the patient's enhanced custom needs through the...