Suggests that there is justification for the use of a new methodology for process diagnosis which is simple to understand and realistic to implement. The control of quality of a process typically requires that multiple process variables be monitored simultaneously. Due to the...

Statistical process control (SPC) can be applied to service processes, but the framework and methods may deviate from applications in industry. This was investigated in several pilot projects covering a range of service processes. Three main issues emerged. First, in addition to the traditional...

States that, in literature, hardly any practical methods, including both methodological and organizational aspects of implementing statistical process control (SPC), are described. Presents a method including both aspects. The methodological part consists of a ten‐step method used by...

We propose a simple control‐charting scheme for simultaneously displaying univariate and multivariate process information. The proposed chart can be used as a diagnostic tool for understanding the nature of out‐of‐control conditions in multivariate statistical process control (SPC). The...

The red bead experiment (RBE) is very well‐known in total quality management. It was designed by Dr W.E. Deming to show managers several lessons in management and sampling. The RBE has evolved over several decades and now has an accepted standard format. The RBE also serves as an introduction...