van der Wiele, A; Dale, B.G.; Williams, A.R.T. - In: International Journal of Quality Science 2 (1997) 4, pp. 236-252
Discusses the key actions which need to be taken by an organization if they wish to progress from ISO 9001 or ISO 9002 registration to a quality award prize winners status. There is a large gap between the ISO 9001 requirements and the European Foundation of Quality Management (EFQM) Model of...
