Slack, Neale; Singh, Gurmeet; Sharma, Shavneet - In: International Journal of Quality and Service Sciences 12 (2020) 3, pp. 297-318
Purpose: This paper aims to examine the effect of service quality dimensions and customer satisfaction on customer repurchase intention, word-of-mouth, complaining behaviour and price sensitivity, as well as the effect of service quality dimensions on customer satisfaction....
