Zourrig, Haithem; Park, Jeongsoo; El Hedhli, Kamel; … - In: International Journal of Quality and Service Sciences 10 (2018) 2, pp. 138-148
Purpose: The purpose of this paper is to investigate how cultural tightness may influence consumers’ attitudes toward insurance services and occurrence of insurance fraud. Design/methodology/approach: Drawing on Gelfand et al.’s (2011) theory of tight and loose cultures, the authors...