Bhatnagar, Vishal; Jain, Arushi - In: International Journal of Service Science, Management, … 7 (2016) 4, pp. 21-36
Banking sector is one of the sectors which face the problem because of the huge amounts of data coming in at a rapid pace. In this paper the authors analyzed grievances in the banking sector through big data. The customers may have a wide variety of complaints and suggestions regarding the...