Andronikidis, Andreas; Bellou, Victoria; Vasiliadis, Chris - In: International Journal of Services, Economics and Management 1 (2008) 2, pp. 196-207
This research investigated the dealer patronage behaviour relationship to perceived quality dimensions. A total of 831 questionnaires were personally administered to customers of nine auto-repair companies in Greece. Factor analysis revealed three dimensions, namely, holistic customer...
