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~isPartOf:"International journal of Indian culture and business management"
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Beschwerdemanagement
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Complaint management
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Consumer behaviour
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Customer satisfaction
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Kreditkarte
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Pandey, Shivendra Kumar
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International journal of Indian culture and business management
International Journal of Bank Marketing
29
Proceedings – Payments System Research Conferences
25
Payment Cards Center Discussion Paper
24
IMF Staff Country Reports
22
Federal Reserve Bulletin
19
Proceedings / Federal Reserve Bank of Chicago
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Review of Network Economics
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International Journal of Electronic Finance
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Customer complaining behaviour and its consequences in the credit card industry : an empirical investigation in the developing Indian economy
Pandey, Shivendra Kumar
- In:
International journal of Indian culture and business …
11
(
2015
)
1
,
pp. 112-127
Persistent link: https://www.econbiz.de/10011588349
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Who matters most in services : detractors, passively satisfied or promoters?
Pandey, Shivendra Kumar
- In:
International journal of Indian culture and business …
13
(
2016
)
2
,
pp. 170-181
Persistent link: https://www.econbiz.de/10011665025
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