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International journal of business excellence
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Studies of CRM : management capabilities and the mediating role of customer satisfaction
Hsu, Cheng-Se
;
Islam, Majidul
;
Yang, Yi-feng
- In:
International journal of business excellence
10
(
2016
)
2
,
pp. 264-282
Persistent link: https://www.econbiz.de/10011666285
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