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Effect of virtual community involvement on new product development : case studies on Indonesian online commerce companies
Nursiam, Suciwati; Handayani, Putu Wuri; Trisnaty, Ida … - In: International journal of business information systems : … 22 (2016) 4, pp. 397-421
Persistent link: https://www.econbiz.de/10011636583
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Relationship marketing in online retailing : a theoretical and empirical analysis from an Indian perspective
Deepika; Singh, Shashank Vikram Pratap - In: International journal of business information systems : … 44 (2023) 1, pp. 40-63
Persistent link: https://www.econbiz.de/10014436447
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Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran; Ford, John B.; Raajpoot, Nusser - In: International journal of electronic customer … 13 (2022) 3, pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
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Electronic commerce for low involvement consumer goods : success factors of Thai online merchants
Rotchanakitumnuai, S.; Speece, Mark - In: International journal of electronic customer … 1 (2007/08) 2, pp. 132-154
Persistent link: https://www.econbiz.de/10003754317
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On leveraging e-services for effective Relationship Management : exploring the necessary technological components
Galbreath, Jeremy; Hoffman, K. Douglas - In: International journal of electronic customer … 1 (2007/08) 2, pp. 155-168
Persistent link: https://www.econbiz.de/10003754320
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Cause related marketing : commercialism or altruism ; finding the balance?
Svensson, Göran; Wood, Greg - In: International journal of electronic customer … 1 (2007/08) 3, pp. 231-241
Persistent link: https://www.econbiz.de/10003754354
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Business/IT-alignment for customer relationship management : framework and case studies
Batenburg, Ronald; Versendaal, Johan - In: International journal of electronic customer … 1 (2007/08) 3, pp. 258-268
Persistent link: https://www.econbiz.de/10003754359
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Enhancing e-CRM in the insurance industry by mobile e-services
Bodendorf, Freimut; Schobert, Andreas - In: International journal of electronic customer … 1 (2007/08) 3, pp. 269-278
Persistent link: https://www.econbiz.de/10003754367
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Leveraging customer knowledge : a comparative study of eCRM functionality and its use in e-commerce websites
Kim, Yong-mi; Hawamdeh, Suliman - In: International journal of electronic customer … 1 (2007/08) 4, pp. 327-340
Persistent link: https://www.econbiz.de/10003754377
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The application of process modelling and simulation techniques to analising the impact of CRM implementation
Adebanjo, Dotun - In: International journal of electronic customer … 1 (2007/08) 4, pp. 341-353
Persistent link: https://www.econbiz.de/10003754378