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Factors driving consumer loyalty intention towards e-tailers : an integrated model

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Relationship marketing in online retailing : a theoretical and empirical analysis from an Indian perspective

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Customer relationship management and the impact of e-coupons on B2C retail markets

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Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing

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The effect of website interface features on e-commerce : an empirical investigation using the use and gratification theory

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Information culture effect on e-commerce adoption in small and medium enterprises : a structural equation modelling approach

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Studying the influence of e-CRM on web-based brand personality : the case of Mellat Bank

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