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~isPartOf:"International journal of business information systems : IJBIS"
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Beziehungsmarketing
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Relationship marketing
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Customer satisfaction
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Kundenzufriedenheit
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Consumer behaviour
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enterprise resource planning
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Smith, Alan D.
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International journal of business information systems : IJBIS
Journal of business research : JBR
922
SpringerLink / Bücher
914
Journal of retailing and consumer services
770
International journal of hospitality management
564
Industrial marketing management : the international journal for industrial and high-tech firms
544
The service industries journal
355
The journal of services marketing
333
The journal of business & industrial marketing
261
Gabler Edition Wissenschaft
260
Tourism management : research, policies, practice
254
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
236
Journal of the Academy of Marketing Science
232
Journal of travel and tourism marketing
231
International journal of contemporary hospitality management
224
Journal of hospitality marketing & management
210
Journal of strategic marketing
210
Journal of Services Marketing
206
Springer eBook Collection
202
Journal of service research : JSR
181
Cogent business & management
174
Journal of service management
174
International journal of electronic customer relationship management : IJECRM
168
Springer eBook Collection / Business and Economics
168
Europäische Hochschulschriften / 5
166
Psychology & marketing
165
Services marketing quarterly
164
Journal of marketing
162
Asia Pacific journal of marketing and logistics
157
Service business
147
European journal of marketing : EJM
146
Journal of retailing
145
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
142
International journal of project management : the journal of The International Project Management Association
140
Research
140
The TQM journal : the international review of organizational improvement
140
Harvard-Business-Manager : das Wissen der Besten
135
Marketing intelligence & planning
133
International journal of productivity and quality management : IJPQM
128
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
126
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ECONIS (ZBW)
146
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1
A conceptual model for proactive-interactive customer complaint management systems
Atlikhan, Atefeh
;
Albadvi, Amir
;
Ghapanchi, Amir Hossein
- In:
International journal of business information systems : …
13
(
2013
)
4
,
pp. 490-503
Persistent link: https://www.econbiz.de/10010231390
Saved in:
2
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
3
After-sales service quality satisfaction in Indian automobile industry
Yadav, Santosh Kumar
;
Joseph, Dennis
- In:
International journal of business information systems : …
26
(
2017
)
3
,
pp. 362-377
Persistent link: https://www.econbiz.de/10011856619
Saved in:
4
The effect of service recovery on customers' satisfaction in e-banking : an empirical investigation
Keramati, Abbas
;
Apornak, Arash
;
Abedi, Helya
;
Otrodi, …
- In:
International journal of business information systems : …
29
(
2018
)
4
,
pp. 459-484
Persistent link: https://www.econbiz.de/10011981363
Saved in:
5
E-commerce research models : a systematic review and identification of the determinants to success
Ogunmola, Gabriel
;
Kumar, Vikas
- In:
International journal of business information systems : …
43
(
2023
)
1
,
pp. 87-106
Persistent link: https://www.econbiz.de/10014307420
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6
Measuring web portals success : a respecification and validation of the DeLone and McLean information systems success model
Al-Debei, Mutaz M.
;
Jalal, Dima
;
Al-Lozi, Enas
- In:
International journal of business information systems : …
14
(
2013
)
1
,
pp. 96-133
Persistent link: https://www.econbiz.de/10009790672
Saved in:
7
The effectiveness of organisational information systems : perceptions of non-IT executives and IT-executives on IS contributions to strategic development
Badamas, Muhammed Ademola
- In:
International journal of business information systems : …
20
(
2015
)
1
,
pp. 41-54
Persistent link: https://www.econbiz.de/10011440961
Saved in:
8
Defining a conceptual framework for telework and an agenda for research in accounting and finance
Campbell, John
;
McDonald, Craig
- In:
International journal of business information systems : …
4
(
2009
)
4
,
pp. 387-402
Persistent link: https://www.econbiz.de/10003855026
Saved in:
9
New business-oriented global/regional information network
Antonov, Alexander
- In:
International journal of business information systems : …
12
(
2013
)
3
,
pp. 321-334
Persistent link: https://www.econbiz.de/10009729400
Saved in:
10
Shared services: towards a more holistic conceptual definition
Singh, Prakash J.
;
Craike, Adam
- In:
International journal of business information systems : …
3
(
2008
)
3
,
pp. 217-230
Persistent link: https://www.econbiz.de/10003720290
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