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The effectiveness of organisational information systems : perceptions of non-IT executives and IT-executives on IS contributions to strategic development
Badamas, Muhammed Ademola - In: International journal of business information systems : … 20 (2015) 1, pp. 41-54
Persistent link: https://www.econbiz.de/10011440961
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A conceptual model for proactive-interactive customer complaint management systems
Atlikhan, Atefeh; Albadvi, Amir; Ghapanchi, Amir Hossein - In: International journal of business information systems : … 13 (2013) 4, pp. 490-503
Persistent link: https://www.econbiz.de/10010231390
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Queuing system for different classes of customers
Alotaibi, Youseef; Liu, Fei - In: International journal of business information systems : … 13 (2013) 4, pp. 418-434
Persistent link: https://www.econbiz.de/10010231405
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Measuring and analysing customer satisfaction with multi-criteria satisfaction analysis (MUSA) model : an electronic retailing case study
Tabaei, Zahra; Fathian, Mohammad - In: International journal of business information systems : … 15 (2014) 2, pp. 189-204
Persistent link: https://www.econbiz.de/10010376919
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A study on the factors affecting customer satisfaction in online airline services
Nur Fazidah Elias; Hazura Mohamed; Rira Rahayu Arridha - In: International journal of business information systems : … 20 (2015) 3, pp. 274-288
Persistent link: https://www.econbiz.de/10011518844
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Customer relationship management's linking to export performance : the mediating role of relational capital, in Iran
Aminafshar, Zahra; Bayat, Ruhollah; Hooshangi, Mohsen - In: International journal of business information systems : … 38 (2021) 2, pp. 200-218
Persistent link: https://www.econbiz.de/10012695176
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Antecedents of repurchase intentions in Indian e-commerce
Syed, Habeeb; Sudhakar, K. Francis; Rahul, T. - In: International journal of business information systems : … 38 (2021) 2, pp. 219-239
Persistent link: https://www.econbiz.de/10012695197
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The antecedents of tourists' continuous usage intention of self-service technology in Taiwan
Wu, Cedric Hsi-Jui; Phung, Thanh-Binh - In: International journal of business information systems : … 38 (2021) 2, pp. 281-298
Persistent link: https://www.econbiz.de/10012695206
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Role of electronic word of mouth on purchase intention
Aslam, Wajeeha; Farhat, Kashif; Arif, Imtiaz - In: International journal of business information systems : … 30 (2019) 4, pp. 411-426
Persistent link: https://www.econbiz.de/10012059446
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Customer relationship management and the impact of e-coupons on B2C retail markets
Smith, Alan D.; Shock, James R.; Beaves, Robert - In: International journal of business information systems : … 30 (2019) 2, pp. 203-231
Persistent link: https://www.econbiz.de/10012037773