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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~subject:"Kundenservice"
~subject:"Retail trade"
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Kundenservice
Retail trade
Beziehungsmarketing
405
Relationship marketing
405
Consumer behaviour
235
Konsumentenverhalten
235
Customer satisfaction
192
Kundenzufriedenheit
192
Dienstleistungsqualität
164
Service quality
164
Hotel industry
127
Hotellerie
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Gastronomie
84
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50
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Torres, Edwin N.
3
Cheng, Bao
2
Fu, Xiaoxiao
2
Huey Chern Boo
2
Liu, Canmian
2
Lyu, Yijing
2
Xie, Lishan
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1
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1
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1
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1
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Chow, Cheris W. C.
1
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Fandos-Herrera, Carmina
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1
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1
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International journal of contemporary hospitality management
International journal of hospitality management
Journal of retailing and consumer services
202
Journal of business research : JBR
75
The journal of services marketing
53
Journal of retailing
51
The international review of retail, distribution and consumer research
45
International journal of retail & distribution management
33
International journal of retail and distribution management
30
The service industries journal
21
Journal of service research
18
Journal of the Academy of Marketing Science
18
Journal of service research : JSR
17
SpringerLink / Bücher
17
Journal of strategic marketing
16
Services marketing quarterly
16
Marketing intelligence & planning
15
Cogent business & management
13
Journal of marketing
13
Journal of service theory and practice
13
Service business
13
International journal of production economics
12
Psychology & marketing
12
European journal of marketing : EJM
11
Journal of service management
11
Management science : journal of the Institute for Operations Research and the Management Sciences
11
Managing service quality : MSQ ; an international journal
11
International journal of electronic marketing and retailing : IJEMR
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
10
Journal of service theory and practice : JSTP
10
Gabler Edition Wissenschaft
9
Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of business and economics
9
International journal of business information systems : IJBIS
9
Technological forecasting & social change : an international journal
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
International journal of electronic commerce : IJEC
8
International journal of services and operations management
8
Journal of business economics and management
8
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ECONIS (ZBW)
40
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date (oldest first)
1
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
2
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
3
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
4
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
5
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
6
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
7
Investigating the wellness tourism factors in hot spring hotel customer service
Chen, Kaung-hwa
;
Chang, Feng-hsiang
;
Wu, Chihkang
- In:
International journal of contemporary hospitality management
25
(
2013
)
7
,
pp. 1092-1114
Persistent link: https://www.econbiz.de/10010194874
Saved in:
8
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi
;
Magnini, Vincent P.
;
Kim, Insin
;
Hyun, …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Saved in:
9
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
10
Does a server's attentiveness matter? : understanding intercultural service encounters in restaurants
Lee, Hye Eun
- In:
International journal of hospitality management
50
(
2015
),
pp. 134-144
Persistent link: https://www.econbiz.de/10011388037
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