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Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan; Kim, Minjeong - In: The service industries journal 40 (2020) 5/6, pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
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Do perceived CSR initiatives enhance customer preference and loyalty in casinos?
Liu, Matthew Tingchi; Wong, IpKin Anthony; Chu, Rongwei; … - In: International journal of contemporary hospitality management 26 (2014) 7, pp. 1024-1045
Persistent link: https://www.econbiz.de/10010426100
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Service quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection
Hemsley-Brown, Jane; Alnawas, Ibrahim - In: International journal of contemporary hospitality management 28 (2016) 12, pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
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Is coolness important to luxury hotel brand management? : the linking and moderating mechanisms between coolness and customer brand engagement
Nguyen Huu Khoi; Le, Angelina Nhat Hanh - In: International journal of contemporary hospitality management 34 (2022) 7, pp. 2425-2449
Persistent link: https://www.econbiz.de/10013412638
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Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Kim, Jinkyung Jenny; Lee, Jin-soo; Han, Heesup - In: International journal of contemporary hospitality management 35 (2023) 2, pp. 657-681
Persistent link: https://www.econbiz.de/10013546072
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The effects of shopping value on retail outcomes : a comparison between department stores and hypermarkets
Chang, Hsiu-hui; Fang, Wenchang - In: The service industries journal 32 (2012) 14, pp. 2249-2263
Persistent link: https://www.econbiz.de/10009620190
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Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow; Yang, King-jang; Yeh, Tsu-ming; Pai, … - In: The service industries journal 29 (2009) 1/2, pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
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Exploring the solution : the contextual effect on consumer dissatisfaction and innovativeness in financial service companies
Yang, Szu-chi; Tu, Chiayu; Yang, Suechin - In: The service industries journal 29 (2009) 3/4, pp. 557-568
Persistent link: https://www.econbiz.de/10003870682
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Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast-casual restaurant industry
Ryu, Kisang; Han, Heesup; Jang, Soocheong - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 416-432
Persistent link: https://www.econbiz.de/10003976234
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Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara; Moizer, Peter; Pettinicchio, Angela - In: The service industries journal 30 (2010) 3/4, pp. 421-435
Persistent link: https://www.econbiz.de/10003980721