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~isPartOf:"International journal of contemporary hospitality management"
~person:"Cai, Ruiying"
~subject:"Kundenservice"
~subject:"Retail trade"
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International journal of contemporary hospitality management
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Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
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