//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of contemporary hospitality management"
~person:"Flavián Blanco, Carlos"
~subject:"Kundenservice"
~subject:"Retail trade"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Der Staat in Augenhöhe? Durch...
Similar by subject
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Kundenservice
Retail trade
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Complaints
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Gender
1
Hotel industry
1
Hotellerie
1
Kundenzufriedenheit
1
Mobile communications
1
Mobilkommunikation
1
Relationship marketing
1
Service failures
1
Service quality
1
Service recovery
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Flavián Blanco, Carlos
Afaq, Anam
1
Aguilar-Rojas, Oscar
1
Anaya, Gerardo Joel
1
Cai, Ruiying
1
Chang, Feng-hsiang
1
Chen, Kaung-hwa
1
Choi, Laee
1
Chow, Cheris W. C.
1
Fandos-Herrera, Carmina
1
Fu, Xiaoxiao
1
Gaur, Loveleen
1
Gursoy, Dogan
1
Huang, Zhuowei
1
Hyun, Sunghyup Sean
1
Høgevold, Nils
1
Jeon, Sang Mi
1
Kim, Insin
1
Kim, Mi Ran
1
Kim, Soyeon
1
Li, Weiwen
1
Loi, Raymond
1
Lyu, Yijing
1
Magnini, Vincent P.
1
Miao, Li
1
Otero-Neira, Carmen
1
Padin, Carmen
1
Qiu, Canhua
1
Singh, Gurmeet
1
Svensson, Göran
1
Wan, Junbao
1
Wu, Chihkang
1
Xu, Angela J.
1
Zhang, Jie
1
Zhao, Chen
1
Zhou, Xing
1
Zhu, Ting Ting
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
Electronic markets : EM ; the international journal of electronic commerce and business media
1
The service industries journal
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->