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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Customer integration"
~subject:"Kundenservice"
~subject:"Retail trade"
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Customer integration
Kundenservice
Retail trade
Beziehungsmarketing
120
Relationship marketing
120
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
46
Service quality
46
Hotel industry
41
Hotellerie
41
Brand management
21
Markenführung
21
Gastronomie
19
Restaurant industry
19
Brand image
15
Markenimage
15
Gastgewerbe
13
Hospitality industry
13
Brand
12
Customer loyalty
12
Markenartikel
12
Beschwerdemanagement
11
Complaint management
11
Viral marketing
11
Virales Marketing
11
Customer service
10
Customer value
9
Kundenintegration
9
Kundenwert
9
Arbeitsverhalten
8
Emotion
8
Work behaviour
8
Confidence
7
Customer engagement
7
Hospital
7
Hospitality
7
Krankenhaus
7
Social Web
7
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19
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English
19
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Afaq, Anam
1
Aguilar-Rojas, Oscar
1
Alasker, Thamir Hamad
1
Anaya, Gerardo Joel
1
Aziz, Mariam Ashraf
1
Ballester, Estefania
1
Buhalis, Dimitrios
1
Cai, Ruiying
1
Chan, Eric S. W.
1
Chang, Feng-hsiang
1
Chathoth, Prakash K.
1
Chen, Kaung-hwa
1
Chen, Sandy C.
1
Chen, Yee-Chen
1
Choi, Laee
1
Chow, Cheris W. C.
1
Elsotouhy, Mohamed
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Fu, Xiaoxiao
1
Gaur, Loveleen
1
Ghonim, Mohamed A.
1
Gu, Huimin
1
Gursoy, Dogan
1
Hampson, Daniel P.
1
Han, Tien-Cheng
1
Harrington, Robert J.
1
Hsiao, Chan
1
Huang, Zhuowei
1
Hyun, Sunghyup Sean
1
Høgevold, Nils
1
Jeon, Sang Mi
1
Khashan, Mohamed A.
1
Kim, Insin
1
Kim, Mi Ran
1
Kim, Soyeon
1
Kwan, Ho Yan
1
Lee, Yi-Hsuan
1
Leung, Daniel
1
Li, Weiwen
1
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Published in...
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International journal of contemporary hospitality management
Journal of retailing and consumer services
247
Journal of business research : JBR
153
The journal of services marketing
77
Journal of retailing
53
International journal of hospitality management
49
The international review of retail, distribution and consumer research
46
Industrial marketing management : the international journal for industrial and high-tech firms
44
SpringerLink / Bücher
42
Journal of strategic marketing
37
The service industries journal
37
International journal of retail & distribution management
36
Journal of service management
35
Journal of the Academy of Marketing Science
31
International journal of retail and distribution management
30
Journal of service research : JSR
30
Journal of service research
29
Marketing intelligence & planning
27
Service business
26
Services marketing quarterly
24
The journal of business & industrial marketing
23
Journal of marketing
21
Cogent business & management
19
Journal of marketing management : MM
19
Journal of service theory and practice : JSTP
19
The journal of product & brand management
19
Journal of service theory and practice
18
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
17
International journal of production economics
16
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
16
Gabler Edition Wissenschaft
15
Psychology & marketing
15
Tourism management : research, policies, practice
15
Business horizons
14
Customer engagement : contemporary issues and challenges
14
European journal of marketing : EJM
14
International journal of business information systems : IJBIS
14
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
14
Managing service quality : MSQ ; an international journal
14
Technological forecasting & social change : an international journal
14
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ECONIS (ZBW)
19
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date (oldest first)
1
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
2
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
3
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
4
Investigating the wellness tourism factors in hot spring hotel customer service
Chen, Kaung-hwa
;
Chang, Feng-hsiang
;
Wu, Chihkang
- In:
International journal of contemporary hospitality management
25
(
2013
)
7
,
pp. 1092-1114
Persistent link: https://www.econbiz.de/10010194874
Saved in:
5
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi
;
Magnini, Vincent P.
;
Kim, Insin
;
Hyun, …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Saved in:
6
Co-creation and higher order customer engagement in hospitality and tourism services : a critical review
Chathoth, Prakash K.
;
Ungson, Gerardo R.
;
Harrington, …
- In:
International journal of contemporary hospitality management
28
(
2016
)
2
,
pp. 222-245
Persistent link: https://www.econbiz.de/10011459755
Saved in:
7
Reference effects and customer engagement in a museum visit
Siu, Noel Yee-Man
;
Zhang, Tracy Junfeng
;
Kwan, Ho Yan
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 482-508
Persistent link: https://www.econbiz.de/10013164473
Saved in:
8
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
9
Segmenting customers by participation : an innovative path to service excellence
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1468-1485
Persistent link: https://www.econbiz.de/10011732155
Saved in:
10
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
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