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~isPartOf:"International journal of contemporary hospitality management"
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Arbeitsverhalten
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Proactive customer service performance
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Work behaviour
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Hospital
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International journal of contemporary hospitality management
CORE Discussion Papers RP
66
CORE discussion papers : DP
51
CORE Discussion Papers
50
CORE discussion paper : DP
35
Mathematics of operations research
16
Operations research
10
Papers / Center for Operations Research and Econometrics (CORE), École des Sciences Économiques de Louvain
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International journal of hospitality management
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LIDAM discussion paper CORE
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Annals of operations research
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Cahier de recherche / Faculté des Sciences Economiques et Sociales, Hautes Etudes Commerciales, Université de Genève
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Ecole des Hautes Etudes Commerciales, Universite de Geneve-
4
THEMA Working Papers
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Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
3
Internet and network economics : 4th international workshop, WINE 2008, Shanghai, China, December 17-20, 2008 ; proceedings
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Journal of the American Statistical Association : JASA
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Cowles Foundation Discussion Papers
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European journal of operational research : EJOR
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International series in operations research & management science
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Internet and network economics : third international workshop, WINE 2007, San Diego, CA, USA, December 12-14, 2007 ; proceedings
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Journal of the American Statistical Association
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Asia-Pacific journal of accounting & economics : publication of the City University of Hong Kong and National Taiwan University
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From shared leadership to proactive customer service performance : a multilevel investigation
Ji, Lijian
;
Ye, Yijiao
;
Deng, Xincai
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 3944-3961
Persistent link: https://www.econbiz.de/10013413248
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2
The impact of exploitative leadership on hospitality employees' proactive customer service performance : a self-determination perspective
Sun, Zhuanzhuan
;
Wu, Long-Zeng
;
Ye, Yijiao
;
Kwan, Ho Kwong
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10013546015
Saved in:
3
Research on the relationship between wellness tourism experiencescape and revisit intention : a chain mediation model
Chen, Kaung-Hwa
;
Huang, Leo
;
Ye, Ying
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 893-918
Persistent link: https://www.econbiz.de/10013546091
Saved in:
4
Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer service performance
Sun, Zhuanzhuan
;
He, Yanzhen
;
Liu, Xiao-Xiao
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
Saved in:
5
Linking organizational exploitation to extra-role behaviors : a conservation of resources perspective
Cheng, Xuan-Mei
;
Lyu, Yijing
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 1109-1124
Persistent link: https://www.econbiz.de/10013546115
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6
The influence of perceived organizational exploitation on frontline hospitality employees' workplace deviance : an organizational justice perspective
Huang, Xian
;
Ye, Yijiao
;
Wang, Zhao
;
Liu, Xinyu
;
Lyu, Yijing
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4137-4157
Persistent link: https://www.econbiz.de/10014430097
Saved in:
7
The impact of customer sexual harassment on customer-oriented OCB : a social exchange perspective
Zhu, Hong
;
Ye, Yijiao
;
Zhou, Mingjian
;
Li, Yaoqi
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4555-4573
Persistent link: https://www.econbiz.de/10014430138
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