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~isPartOf:"International journal of contemporary hospitality management"
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Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
140
Kundenzufriedenheit
140
Consumer behaviour
102
Konsumentenverhalten
102
Hotel industry
80
Hotellerie
80
Beziehungsmarketing
67
Relationship marketing
67
Gastronomie
41
Restaurant industry
41
Gastgewerbe
35
Hospitality industry
35
Performance measurement
28
Performance-Messung
28
Hospital
23
Krankenhaus
23
Emotion
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Arbeitszufriedenheit
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Job satisfaction
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Customer service
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Kundenservice
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Beschwerdemanagement
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Complaint management
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Viral marketing
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Virales Marketing
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Tourism industry
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Tourismuswirtschaft
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Tourism
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Tourism employees
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Tourismusberufe
16
Arbeitsverhalten
15
China
15
Firm performance
15
Holiday behaviour
15
Hospitality
15
Quality management
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Qualitätsmanagement
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Unternehmenserfolg
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English
232
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Han, Heesup
6
Jang, Soocheong
5
Jeong, Miyoung
5
Cobanoglu, Cihan
4
Karatepe, Osman M.
4
Mao, Zhenxing
4
Wong, IpKin Anthony
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Fong, Lawrence Hoc Nang
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Guchait, Priyanko
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Hua, Nan
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Kim, Woo Gon
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Lee, Jin-soo
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Oh, Haemoon
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Parsa, H. G.
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Qu, Hailin
3
Shin, Hyejo Hailey
3
Sparks, Beverley
3
Alnawas, Ibrahim
2
Bai, Billy
2
Baker, Melissa A.
2
Bilgihan, Anil
2
Bonn, Mark Andrew
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Bujisic, Milos
2
Cai, Ruiying
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Cheng, Ching-Chan
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Cho, Meehee
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Dedeoğlu, Bekir Bora
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Gursoy, Dogan
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Han, Su-Jin
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Huan, Tzung-cheng
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Hung, Kam
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Hwang, Johye
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Hyun, Sunghyup Sean
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Jani, Dev
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Jin, Naehyun Paul
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Kim, Jong Min
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Kim, Soyeon
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Kim, Taegoo
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King, Ceridwyn
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International journal of contemporary hospitality management
Journal of banking & finance
827
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
601
International journal of hospitality management
591
Die Bank
574
Journal of retailing and consumer services
561
Journal of business research : JBR
534
NBER working paper series
490
The service industries journal
436
Working paper / National Bureau of Economic Research, Inc.
433
Euromoney
419
NBER Working Paper
402
SpringerLink / Bücher
396
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
328
Journal of Services Marketing
281
The journal of services marketing
276
Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
275
Cogent business & management
272
IMF working papers
262
Applied economics
258
Tourism management : research, policies, practice
251
Finance research letters
247
Europäische Hochschulschriften / 5
241
Journal of financial stability
239
International journal of economics and financial issues : IJEFI
233
International journal of production research
232
International journal of productivity and quality management : IJPQM
229
Discussion paper / Centre for Economic Policy Research
224
Journal of travel and tourism marketing
211
Sparkasse : Manager-Magazin für die Sparkassen-Finanzgruppe
209
International journal of economics and finance
207
Journal of international financial markets, institutions & money
203
Research in international business and finance
203
Journal of hospitality marketing & management
201
International journal of production economics
194
International review of financial analysis
189
Bank-Betrieb : Zeitschrift für Bankpolitik u. Bankpraxis
188
Journal of air transport management
188
The bankers' magazine : and journal of the money market and railway digest
187
Journal of financial services research : JFSR
186
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ECONIS (ZBW)
232
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232
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1
Hospitality quality : new directions and new challenges
Crick, Anne P.
;
Spencer, Andrew H.
- In:
International journal of contemporary hospitality management
23
(
2011
)
4
,
pp. 463-478
Persistent link: https://www.econbiz.de/10009266606
Saved in:
2
Using hotel reviews to assess hotel frontline employees' roles and performances
Hu, Feng
;
Trivedi, Rohit
;
Teichert, Thorsten
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1796-1822
Persistent link: https://www.econbiz.de/10013412103
Saved in:
3
Cue congruence effects of attribute performance and hosts' service quality attributes on room sales on peer-to-peer accommodation platforms
Chen, Dongzhi
;
Bi, Jian-Wu
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3634-3654
Persistent link: https://www.econbiz.de/10013412934
Saved in:
4
The structural relationship between TQM, employee satisfaction and hotel performance
Amin, Muslim
;
Aldakhil, Abdullah Mohamed
;
Wu, Chengzhong
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
4
,
pp. 1256-1278
Persistent link: https://www.econbiz.de/10011708033
Saved in:
5
Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad
;
Lockyer, Tim
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
Saved in:
6
What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark
;
Baloglu, Seyhmus
;
Mao, Zhenxing
; …
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
Saved in:
7
Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha
;
Ramanthan, Ramakrishnan
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
Saved in:
8
Understanding perceived casino service difference among casino players
Wong, IpKin Anthony
;
Fong, Hoi In Veronica
;
Liu, …
- In:
International journal of contemporary hospitality management
24
(
2012
)
5
,
pp. 753-773
Persistent link: https://www.econbiz.de/10009568730
Saved in:
9
Programming quality of festivals : conceptualization, measurement, and relation to consequences
Yan, Qi
;
Zhang, Hanqin
;
Li, Mimi
- In:
International journal of contemporary hospitality management
24
(
2012
)
4
,
pp. 653-673
Persistent link: https://www.econbiz.de/10009568741
Saved in:
10
The lodging quality index : an independent assessment of validity and dimensions
Ladhari, Riadh
- In:
International journal of contemporary hospitality management
24
(
2012
)
4
,
pp. 628-652
Persistent link: https://www.econbiz.de/10009568743
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