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Hospitality quality : new directions and new challenges

Crick, Anne P.; Spencer, Andrew H. - In: International journal of contemporary hospitality management 23 (2011) 4, pp. 463-478

Persistent link: https://www.econbiz.de/10009266606

Using hotel reviews to assess hotel frontline employees' roles and performances

Hu, Feng; Trivedi, Rohit; Teichert, Thorsten - In: International journal of contemporary hospitality management 34 (2022) 5, pp. 1796-1822

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Cue congruence effects of attribute performance and hosts' service quality attributes on room sales on peer-to-peer accommodation platforms

Chen, Dongzhi; Bi, Jian-Wu - In: International journal of contemporary hospitality management 34 (2022) 10, pp. 3634-3654

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The structural relationship between TQM, employee satisfaction and hotel performance

Amin, Muslim; Aldakhil, Abdullah Mohamed; Wu, Chengzhong; … - In: International journal of contemporary hospitality management 29 (2017) 4, pp. 1256-1278

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Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study

Mohsin, Asad; Lockyer, Tim - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 160-173

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What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons

Kincaid, Clark; Baloglu, Seyhmus; Mao, Zhenxing; … - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 209-220

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Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels

Ramanathan, Usha; Ramanthan, Ramakrishnan - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 7-25

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Understanding perceived casino service difference among casino players

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Programming quality of festivals : conceptualization, measurement, and relation to consequences

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The lodging quality index : an independent assessment of validity and dimensions

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