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"It’s not a big deal" : customer misbehaviour and social washing in hospitality
Booyens, Irma; Hadjisolomou, Anastasios; Nickson, Dennis; … - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4123-4141
Persistent link: https://www.econbiz.de/10013413327
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Labor market transformation in the hospitality gig economy in a post pandemic era : impacts of institutional governance
Lin, Pearl M. C.; Peng, Kang-Lin; Au, Wai Ching; Baum, Tom - In: International journal of contemporary hospitality management 35 (2023) 4, pp. 1490-1510
Persistent link: https://www.econbiz.de/10014280841
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Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu; Au, Wai Ching; Baum, Tom - In: International journal of contemporary hospitality management 36 (2024) 3, pp. 906-926
Persistent link: https://www.econbiz.de/10014483798