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Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels

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Integrating service quality as a second-order factor in a customer satisfaction and loyalty model

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How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective

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Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques

Yang, Tong; Wu, Jie; Zhang, Junming - In: International journal of contemporary hospitality management 36 (2024) 3, pp. 873-892

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Customer relationship management for hotels in Hong Kong

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Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study

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What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons

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Small accommodation providers and UGC web sites : perceptions and practices

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The visually impaired and consumption in restaurants

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Identifying the attributes of blue ocean strategies in hospitality

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